Performance Improvement
CSI’s uses its proven Zero-Based Rapid Assessment (ZeBRAsm) methodology to undertake operational assessments aimed at defining practical, implementable and achievable performance improvement opportunities that can yield results in real-time. We developed ZeBRA because our own experience with benchmarking processes led us to conclude that it is a poorly executed concept in the healthcare industry, one that often relies on proprietary, black-box methodologies that compare an organization’s performance against outdated and very traditional indicators. The end result is an artificial mathematical exercise that creates unachievable performance targets. Our methodology leverages data analysis and then overlays qualitative inputs garnered from stakeholder interviews and our own operational observations. The end result is a set of practical opportunities that improve performance without compromising quality/safety.
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CSI has successfully used its ZeBRA methodology at more than 140 sites across Canada, delivering hundreds of millions of dollars in annual/ongoing savings.
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