Our work over the past decade has sharpened our focus and shaped an underlying philosophy that guides all of our work:
- Health systems around the world are increasingly recognizing that they must enable a population health mandate that improves the overall health of the population served rather than being dominated by provider-centric illness-care models. All of our work must support a population health mandate
- The Institute of Medicine forever raised the bar on quality with the release of Crossing the Quality Chasm in 2001, leading to the development of frameworks that define multiple dimensions of quality, including patient expectations and measures of appropriateness related to access, service delivery models, outcomes, and efficiency, not to mention the resulting impact on expectations related to system performance, transparency and overall accountability. Any engagement we accept must enable the multiple dimensions of quality
- All provinces are struggling to address the cost burden of providing health services to an aging, and increasingly demanding, more complex population. If cost growth cannot be contained, the very sustainability of the system that Canadians have come to expect will serve them and future generations is at risk. Our work must support system sustainability and enhanced efficiency.